Frequently Asked Questions
What should I expect on my first visit?
Your initial visit will take about 45 minutes. Please arrive 15 minutes early to complete New Patient Information if you haven't done so online. Wear comfortable clothing that allows us to observe your movements and identify any issues; please avoid wearing jeans. A place to change will be available if needed.
You will be welcomed by our front office staff. We will make copies of your insurance card(s) for billing and your ID, so please have that ready.
Your therapist will meet you in the waiting room and escort you to a private treatment room to begin the evaluation. During this time, we will discuss your reasons for seeking therapy and review your relevant medical history, allowing you to voice any concerns about your condition.
Following this detailed history, your therapist will conduct a physical examination to assess your posture, range of motion, strength, and joint mobility. After determining a treatment plan, we will share our findings with you, discuss and perform an initial treatment, provide recommendations for home, and schedule your next appointment.
Do you take my Insurance?
We accept various payment methods, including private, government-sponsored coverage, worker’s compensation, and private pay (e.g., Blue Shield, Blue Cross, Medicare, UHC, Cigna, ASH, Physmetrics).
We accept PPOs, POSs, and EPOs, with Community Health Systems as our only contracted HMO.
For questions about your insurance, please contact us.​
What is the process when billing through my insurance?
If you are using insurance, we will strive to verify your benefits before your first visit. You may have a co-pay, co-insurance, or deductible that you are responsible for, as different providers have various guidelines affecting these amounts.
After services are provided, we will bill your insurance as a courtesy, but you also have the option to bill your own insurance for the services received. We can assist you if you choose to do so.
Once payment is received, you will get an “explanation of benefits" (EOB) detailing the date of service, billed amount, allowed amount, deductible applied, co-pay, any balance owed, and the payment we received.
If you owe any amount, we will send a detailed bill payable upon receipt.
*We will make every effort with your insurance to secure payment, but if your insurance company has not responded or has denied coverage after six months, you will be responsible for the full amount and may need to seek reimbursement independently.​
Do I need a referral or script for my first visit?
The specifics will vary based on your insurance and individual circumstances. Some plans allow for what is known as “direct access” where you do not need a referral from a physician to receive physical therapy services. We recommend reaching out to your insurance provider for details regarding your Physical Therapy benefits.
If you are utilizing Worker's Compensation Insurance, please ensure that you have received Authorization BEFORE your initial appointment.​
Do I have to go to a specific clinic?
Patients always have the right to select their physical therapist. While many referring sources may suggest specific clinics based on factors like your condition, personality, or location, the final decision rests with the patient.
Additionally, referrals to various clinics may also be influenced by insurance contracts.
Will physical therapy hurt?
Patients often seek physical therapy to address pain. Our goal is to facilitate the healing process and help alleviate your discomfort. While the phrase "no pain, no gain" is frequently mentioned, many treatments are designed to be quite comfortable.
It's important to maintain open communication with your therapist, as your comfort is our top priority. Remember, you always have the right to discontinue any procedure for any reason.